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FREQUENTLY ASKED QUESTIONS
To assist you in a timely fashion, we have provided answers to common questions below. If you have further questions, please feel free to contact your sales rep. Thank You!
General & Compliance
What are your Minimum Orders? (MOQ)
STANDARD STOCK ORDERS: (no logo print, no custom work)
– Domestic: 3 or more per sku# and an overall order of at least $150
– International: 12 or more per sku# and an overall order of at least $500
SPECIAL FILL ORDERS: (we will send without our ingredient and shade labels so you can apply your own unique ones) 24 or more per sku
LOGO PRINT: is 144 per package style, 24 per sku (after initial 24, shades should be ordered in multiples of 12).
CUSTOM WORK: (fill into your own packaging, apply custom labels, make a custom color, etc.) begins at 2,000 per sku or bulk (quantity tbd based on product ordered)
I’m ready to proceed. How do I start?
Contact your sales rep and let them know! If you do not have a sales rep yet, please provide your information here – http://gator4096.temp.domains/~nexushost/brushesbykaren.com/contact-us/
Please be as descriptive as possible so that we understand your needs and assign the correct sales rep to assist you further.
Wee look forward to working with you!
Can we use your web images on our website?
What legally must go on my label?
It is your responsibility to comply with US Code of Federal Regulations (CFR) regarding labeling procedures. By placing your order with us, you confirm that products will not be adulterated or misbranded, and upon final processing, labeling, or repacking, such goods will be properly labeled. Detailed information regarding proper labeling can be found here: Code of Federal Regulations 21 (CFR 21 Part 701)
Note: For all orders that are shipped/sold outside of the USA – you are responsible for your own regulatory compliance. We will be happy to work with your third party authorized authorities if needed.
Can I label the products as Gluten Free?
To the best of our knowledge, and based on our ingredient supplier information and our formulation procedures, our “gluten free made products” are gluten free. However, normal operations involve shared kettles and preparation areas that may contain traces of gluten. Plus, as a private label (no-name brand) we are not making this claim on our formulas. As the end retailer, you are responsible for your own testing for this claim. We will be happy to work with your third party authorized authorities if needed.
Can I label the products as Vegan?
The Cruelty Free Seal (shown on our site) was acquired by us through the Leaping Bunny program.
To license this seal for your own use – you must contact the Coalition for Consumer Information on Cosmetics yourself, for own license & permission. http://www.leapingbunny.org
Note: They will contact us for verification so you must have already placed a wholesale order with us (we are not able to endorse based only on a sample order).
Are your products EU Compliant?
Yes, however, it is the responsibility the responsibility of the importer (yourself) to comply with all your countries rules and regulations for the importation and sale of these goods. We will be happy to work with your third party authorized authorities if needed. We will disclose limited sensitive data to agency for the sole purpose of enabling agency to complete PIF’s on your behalf & as necessary to ensure compliance with relevant market regulations. We will only release our sensitive data to these approved third parties. Our data is highly confidential & proprietary to BBK, therefore said agency will act as your RP. You are responsible for all dealings & fee’s that are imposed by them.
*Excludes all pencils.
Please inquire about our EU Regulatory Assistance program. Working with our approved agent can greatly help cover some of this expense and speed up the process.
Can I label the Products as Organic?
Without certification, the word “organic” should not be on the principal (front) display panel. It can, however, be used to identify specific ingredients that are organically produced on the ingredient list or there can be statement on the back-information panel (i.e.: “All Natural infused with Certified Organic Ingredients”).
Do you test on animals?
Where are the products made?
All of our Natural and Mineral cosmetics are made in the USA with the exception of all pencils (lip, eye, brow and duo), which are made in China. Our Traditional line of cosmetics (which is being discontinued) is made in Canada. Most brushes are made in the USA, unless otherwise stated. Some specialty brushes (kabukis, minis, brush sets, etc.) and most Disposables and Accessories are imported from overseas.
Can I sell under the Brushes by Karen or ColorStrokes name?
Can I sell on Amazon?
Will you disclose my information to other customers?
Shipping, Delivery & Payment
I don’t feel comfortable giving my credit card details. Is there another option for payment?
Do you charge taxes?
What are the payment methods?
Primarily, we accept payments via authorized credit card information (AMEX, MasterCard, Visa, Discover) and you can use our secure Online Payment Center.
We can also accept payments via Zelle, Ach or Wire Transfers. All associated fees (if any) must be taken out on your end.
Please note: Certain credit card transactions might be subject to sur charge (please inquire for more information).
Do you drop ship?
We cannot drop ship individual retail orders for you. We can, however, send your order to your designated consignee on your behalf. Please keep in mind that if we are to ship to a third party on your behalf (co-packer, fulfillment center, printer, etc.), it is yours and the consignee’s responsibility to report any issues within 48 hours of receipt (shortages, damages, etc.). After said time, we will not be held responsible for any issues that may arise.
Can you ship to a P.O. Box?
Can you ship on my courier’s account number?
Yes, if you don’t want to use our UPS or DHL account, we can ship through additional carriers. We can easily ship via your UPS or DHL account if you provide us with the account number. We can also ship with additional carriers, including freight forwarders, but typically shipping arrangements would need to be made by you. Please contact a sales rep for further details.
How much is shipping?
How long will it take to get my order?
Samples & Wholesale Orders
If I place a wholesale order during a showroom appointment, can I take the order with me to save on shipping?
Can I visit your showroom before placing an order?
After you have sampled the product and discussed your needs with one of our sales reps, we would be happy to meet with you in our showroom to assist you with placing your wholesale order. Our showroom is available by appointment only for 1-hour time slots. Please request an appointment a few weeks in advance to ensure availability.
*Due to current global situation, our showroom is closed until further notice.*
Is there a fee for cancelled orders?
Can I add to or change my order once it has been placed?
Can I return or Exchange product that I do not like or ordered by accident?
How do I submit my order?
Do you have pre-packaged sample sets available?
Can I make more than one sample order?
Can I obtain free samples?
We are not able to send out free samples; however, for evaluation purposes, you’re welcome to place an opening sample order consisting of one of any item that interests you. This is an excellent opportunity for you to sample and test the line before ordering in wholesale quantity. We just ask that this sample order meets an overall total of at least $50 worth of product.
Makeup Products
How often do you add new products or colors to the line?
Will the products/colors I select for my line always be available to me?
We continuously create new products/colors so that your brand can stand out in comparison to other lines. Therefore, from time to time, we review our existing line and make room for new and/or improved products. This may result in your favorite product and/or color(s) being phased out from the line. We do our best to notify all customers of any changes to the line.
Can I change the labels (product name/color name/etc.)?
We do not make nor apply custom labels; however, with a minimum of 24 pcs per color, we can leave our ingredient and/or shade reference labels off so that you may apply your own. Please specify this request at time of order and check with us before printing your own ingredient labels, as listings are subject to change.
Does the makeup come with color names and ingredient labels?
Do you sell in bulk?
Is there an eye shadow palette set available?
Why do the items cost the same if I am not using your labels?
Do your cosmetics come with labels, tamper seals or outer packaging/boxes?
Our cosmetics come stocked with ingredient/shade labels. They DO NOT come sealed or boxed. However, if you would like, we sell shrink band, tamper seals as well as frosted boxes separately for some of our products. Please inquire for pricing and qty. Please also note: if you do not want our labels, please specify at time of order, and with a minimum of 24 pcs per color, we will send without.